• On Jan 14, 2022
    Christopher from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I only used 6 out of my 8 tickets purchased for my family. Is there a way to still have the amount paid of the unused tickets toward our next ticket purchase?

    Hi Christopher, 

    Welcome to planDisney!

    If you have unused Theme Park tickets, their usability is dependent on a few factors like when the tickets were purchased and when the tickets were partially used. Sometimes a Theme Park ticket has to be used during a certain timeframe and cannot be saved for another date.

    In my experience, the best way to figure this out is to first see if your Theme Park tickets are still in the My Disney Experience mobile app. To do this, from the My Disney Experience mobile app home screen, press the three horizontal lines in the lower right-hand corner. Next select “Tickets and Passes” and if you see the Theme Park tickets from your prior trip, that’s a good sign. 

    Next, you’ll want to call the Existing Tickets help desk to speak with a Cast Member to see if these Theme Park tickets can be used. Before you call, you’ll want to have your reservation information handy if possible. If it’s not available, Hakuna Matata, your email address should be helpful to the Cast Member.

    Once this is all resolved, remember to book your Disney Park Pass reservations for you and the guests in your party. The sooner you do this, the more selection you have when it comes to the availability of the Theme Parks. Then you'll be a few steps closer to the magic!

    I hope this “Bit By Bryanna” is helpful as you prepare for your next trip to the World’s Most Magical Celebration. If you have further vacation or planning questions, please feel free to reach out, I am always happy to help!

    The Magic Is Calling, 

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Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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