photo of Characters Around Epcot - Winnie-the-pooh
  • On Jul 27, 2022
    Denise from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I used the email listed above and I was told that you can’t order anything right now. I was just in Disney and unfortunately the bag that had my ornament in it from Germany was lost. Is there a way to order from their Christmas shop?

    Hello, Denise and welcome to planDisney.

    I am sorry to hear that your precious ornament and bag from the Germany Pavilion, EPCOT is lost, this is one of my favorite pavilions for visiting and shopping and it is where I began my themed pickle Christmas tree, and it is also where I began my little collection of Steiff Teddy Bears. Oh, how I dislike losing things, especially souvenirs that may be so challenging to replace.

    Denise, if you lost your bag with your ornament during your visit to Walt Disney World Resort then you could contact Walt Disney World Resort - Lost and Found by completing their Lost and Found Form to provide any details that may help Cast Members find your ornament and bag. 

    Please contact Walt Disney World Resort - Merchandise Services - Non-Reservation Questions by telephone, or you can consider emailing at: and kindly provide as many details describing your ornament and bag as you possibly can. Denise, you may also consider looking through the official shopDisney and searching under the Parks tab to see if you can find your ornament and bag there. Oh, how I wish that you can retrieve or find the exact items, I'll keep my fingers crossed for you.

    Denise, I hope you had a magically memorable visit to Walt Disney World Resort overall and that you utilized the Disney PhotoPass service to capture your treasured special moments, don't forget to download your photos and perhaps even consider any customizations.

    In the meantime, stay current with the news from our official Disney Parks Blog, follow planDisney on Instagram and planDisney on Twitter for fun and informative tips and stories and pop into our monthly planDisney Podcast, Presented by State Farm to meet many of my Panelist friends and hear their first-hand tips and advice!

    Good luck with your ornament and bag, I'd love to hear back if you manage to retrieve or purchase a new ornament and bag - I have a happy-ending story about my Sadness doll if you'd like to hear it one day. It was my pleasure assisting you Denise, thank you so kindly!

    Keep believing!
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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