Family fun on board
  • On Sep 25, 2022
    Melissa from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I used a Disney Gift Card to pay for my purchases while on the cruise. The last time I looked at my charges I still had extra money left in my account. When does that money go back on the gift card? Was I supposed to go to Guest Services for that?

    Welcome to planDisney Melissa!

    I hope you had a magical sailing with Captains Mickey and Minnie! With so much to SEA and do on a Disney Cruise, hopefully you will be heading back to visit real soon.

    I just got off a Disney Cruise, and I had to return to Guest Services to have the extra funds returned to my Disney Gift Card. If your balance was not returned, give a call to a friendly Disney Cruise Line agent. Have your reservation number and sailing dates handy. If you still have the physical gift card, that will be helpful as well. They will be able to better answer your question and look up your account information. 

    Once off the ship, you will no longer be able to see your folio with your purchases and credits, but when you make that phone call, ask if they will be able to get the information for you. 

    Thanks for sailing with Disney Cruise! With 5 beautiful ships in the fleet and so many ports of call, there are so many more adventures for you to explore! I know I am really looking forward to sailing on the Pixar Day at Sea cruise. What fun to sail with all the Pixar Pals!


thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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