• On Oct 18, 2021
    Gail from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I used the DAS pass on my last visit. A couple of weeks ago I was told the new pre arrival video system wasn't working yet. Do you know if it will be up and running by the end of October? Thanks !

    Hi, there!

     Welcome back to planDisney, Gail. We're just delighted to see you again! It looks like your next Walt Disney World Resort vacation is quickly approaching. Wahoo!

     There have been some exciting changes made to the Disability Access Service, making it more convenient and easy to use than ever before. These new changes include the option to pre-register for the service and to pre-book select experiences. These planning solutions are now available to Guests who plan to visit the parks on or after November 1, 2021. Isn't that great? When you're ready to start the pre-registration process, visit the Registering for Disability Access Service page on the Walt Disney World Resort website. Scroll down the page to review and accept the terms and conditions. Once you've done that, you can scroll down the page a bit farther to request a live video chat. Easy! If you have any questions about Disability Access Service before requesting a live video chat, call Disability Services at (407) 560-2547. You can also email Disability Services at disability.services@disneyparks.com

     Speaking of new services, have you heard about Disney Genie Service? This complimentary feature on the My Disney Experience mobile app is designed to help you have the perfect Disney day. Disney Genie Service is sure to optimize your time and maximize your fun in the theme parks!

     I hope this was helpful, Gail. I'm wishing you another magical visit to the Walt Disney World Resort!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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