Mom And Daughter Sailing Ship Columbia
  • On Sep 29, 2021
    Dylan from CA Asked

    I upgraded my magic key from the Imagine tier to the Believe tier. However, when I go onto the Disneyland app it still displays my Imagine key tier. I am trying to make reservations but it is not allowing me. How can I fix this?

    Yo-Ho, Dylan!

    Thanks for sailing on over to planDisney. I’ll be more than happy to help you prepare for your next voyage.

    Let me first congratulate you on your recent promotion from the first mate to captain. Or as you mentioned, Imagine Key to Believe Key.  By chance, after completing the upgrade did you restart your mobile app? I recommend logging out of your Disney account and then back in to see if the mobile app updates and changes your Magic Key status.

    If this doesn’t work, or show your recent upgrade, I recommend reaching out to Magic Key Membership Services. A Cast Member there will be more than happy to help correct this issue so that you can go ahead and schedule your theme park reservations.

    I hope you have a great next visit, Dylan. If there’s anything else you need, don’t hesitate to ask!

    It’s a pirate's life for me!
    -Shantel 
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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