• On Dec 11, 2021
    Alberto from Guadalajara Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I would like to upgrade my tickets adding fast pass but I cannot find the way in your web, How can I do it? Thank you for your support

    Hello Alberto,

    Thanks for bringing your question to us here at PlanDisney! I hope you're getting excited for all that magic that awaits you when you visit the Walt Disney World Resort!

    As you make your plans for all your Walt Disney World Resort theme park magic, it's helpful to know that the FASTPASS and FastPass+ services were retired and replaced by the new Disney Genie and Disney Genie+ services. The new Disney Genie service offers Guests a mobile phone app experience to receive a personalized itinerary to help make the most of a theme park day. With the new options for Disney Genie+ Lightning Lane Entrances and Individual Lightning Lane Entrances, Guests can purchase attraction return times and spend less time waiting in regular standby lines for attractions.

    You can add the Disney Genie+ service to your theme park tickets through your My Disney Experience account online and through your My Disney Experience mobile app.

    In your My Disney Experience account online, you can use the "My Plans, Reservations and Tickets" feature and the "Tickets & Memory" tab to find your theme park tickets. You can then use the "Change Ticket" feature to add Disney Genie+ to your tickets. In your My Disney Experience mobile app, you can tap the main menu (the 3 stacked lines in the lower right corner of the app) and then tap "Tickets and Passes" to select your tickets and use the "Change Ticket" feature to add Disney Genie+ to your tickets.

    Alberto, I hope this information helps you with adding Disney Genie+ to your theme park tickets. If you find you'd like additional help, you can connect with a Cast Member for assistance using the online chat service or using the "Chat with Us!" feature in the My Disney Experience mobile app.

    Here's wishing you a fun and wonderful Walt Disney World Resort vacation, and here's wishing you lots of Disney magic in your day today!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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