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  • On Nov 30, 2021
    June from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I updated my password but now my fingerprint doesn’t work. Where do I update that to match my new password?

    Welcome back to planDisney, June! 

    I’m so glad to hear that you’re getting ready for an adventure to Walt Disney World Resort by updating your My Disney Experience Mobile App! I recently updated my password on the My Disney Experience Mobile App, so I think I can successfully walk you through the steps! 

    -Open the “Settings” feature within your mobile device. 
    -Find and select the “Fingerprint ID & Passcodes” option. 
    -Reset your Fingerprint ID. 
    -Then find the My Disney Experience Mobile App option (within your “Settings” app). 
    -Turn off the “Fingerprint ID” option and then turn it back on again. 

    This should successfully reset your Fingerprint, June! 

    I hope you have a wonderful time planning your upcoming Walt Disney World Resort vacation! If you have additional questions, we’d love to hear from you again at planDisney! 

    See ya real soon! 
    Allyn
thumbnail image for Allyn

Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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