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  • On Nov 30, 2021
    June from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I updated my password but now my fingerprint doesn’t work. Where do I update that to match my new password?

    Welcome back to planDisney, June! 

    I’m so glad to hear that you’re getting ready for an adventure to Walt Disney World Resort by updating your My Disney Experience Mobile App! I recently updated my password on the My Disney Experience Mobile App, so I think I can successfully walk you through the steps! 

    -Open the “Settings” feature within your mobile device. 
    -Find and select the “Fingerprint ID & Passcodes” option. 
    -Reset your Fingerprint ID. 
    -Then find the My Disney Experience Mobile App option (within your “Settings” app). 
    -Turn off the “Fingerprint ID” option and then turn it back on again. 

    This should successfully reset your Fingerprint, June! 

    I hope you have a wonderful time planning your upcoming Walt Disney World Resort vacation! If you have additional questions, we’d love to hear from you again at planDisney! 

    See ya real soon! 
    Allyn
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Meet the Panelist: Allyn, Florida

Hello! I am Allyn, your personal planDisney companion! I’ve enjoyed most of my life in the heart of Wyoming but am currently living my fairy tale as a wife, mom, yoga instructor, and fine jewelry designer in central Florida! When I’m not galavanting around the Disney theme parks, you’ll probably find me reading a good book, outside playing with my family, or learning to do something new. I truly believe that dreams come true, and I look forward to sharing that magic with you!
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Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

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