Anna and Elsa's Royal Welcome; Asian, character meet and greet
  • On Mar 30, 2024
    Elsa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I want to update a name on one of my purchased tickets, is it okay to use a nickname versus the legal name?

    Hello there Elsa,

    Welcome to planDisney and thank you so much for your question! I can't tell you how hard to not make a Frozen Dad joke as I'm sure you've heard them all. If one does accidentally slip into my answer, I hope you'll let it go. It looks like you'll be at the Disneyland Resort in just a couple of days - how exciting!

    When it comes to the names on standard theme park tickets, I'm happy to share that they're mostly just to help you keep them organized. When you arrive at the parks for the first time, the Cast Member at the entry gate will take a picture of each Guest that will then be associated with their ticket for the duration of its use. This is what is used to make sure the same Guest uses the same ticket - not the name you see in your Disneyland mobile app

    Just in way of disclaimer, the above is for standard theme park tickets, so if you purchased special offer tickets then make sure to read the terms & conditions on what might be needed for those specific tickets.

    If you would like to change the name on existing theme park tickets, then you would want to call a Cast Member at the Tickets line who can make this change for you.

    Thanks again for your question, Elsa! I hope you have a wonderful visit to the Happiest Place on Earth.

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

Related Video

  • thumbnail image for Disneyland Resort Tips Every First Timer Should Know | planDisney Podcast – Season 2 Episode 12

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.