Girl with sister and dad in front of Cinderelle Castle
  • On Jan 16, 2022
    Brian from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    To update existing tickets with Genie+, the Disney FAQ says to click "Change Tickets" next to the tickets I have. However, there is no "Change Tickets" button showing beside them, on either the website or the mobile app.

    Hi there Brian!

    Welcome to planDisney and thank you so much for submitting your question today. I see you will be joining us at the Walt Disney World Resort soon, how exciting! As a fellow out-of-state Walt Disney World lover, I understand that you want to be able to do as much as you can on your next vacation and I am thrilled to be helping you today. Your wish is my command!

    Now let's talk about your tickets! I am sorry to hear you are having issues, but we can figure this out together! Since you already have your tickets, you can simply purchase Disney Genie+ through the app on the day of your visit. To do this, you would log into the My Disney Experience mobile app and open the Disney Genie service. There, you will be able to purchase Disney Genie+ and start making selections for available return times at 7 a.m. on the day of your visit. If you want to purchase it before your vacation, however, I would recommend getting in contact with a Cast Member either via chat, email or phone. Cast Members truly are real-life genies and are able to make all your wishes come true! 

    I hope this was helpful, Brian, and that you will be able to get back to planning your magic carpet ride real soon! If you have any new questions in the time leading up to your trip, don't hesitate to reach out. You ain't never had a friend like us!

    Have a magical day,

thumbnail image for Ariane

Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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