Hi there Brian!
Welcome to planDisney and thank you so much for submitting your question today. I see you will be joining us at the Walt Disney World Resort soon, how exciting! As a fellow out-of-state Walt Disney World lover, I understand that you want to be able to do as much as you can on your next vacation and I am thrilled to be helping you today. Your wish is my command!
Now let's talk about your tickets! I am sorry to hear you are having issues, but we can figure this out together! Since you
already have your tickets, you can simply purchase Disney Genie+ through the app on the day of your visit. To do this, you would log into the My Disney Experience mobile app and open the Disney Genie service. There, you will be able to purchase Disney Genie+ and start making selections for available return times at 7 a.m. on the day of your visit. If you want to purchase it before your vacation, however, I would recommend
getting in contact with a Cast Member either via chat, email or phone. Cast Members truly are real-life genies and are able to make all your wishes come true!
I hope this was helpful, Brian, and that you will be able to get back to planning your magic carpet ride real soon! If you have any new questions in the time leading up to your trip, don't hesitate to reach out. You ain't never had a friend like us!
Have a magical day,
Ariane