Mickey and Minnie Statues in Front of Fireworks
  • On Jul 17, 2022
    Heidi from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I update my email address if I don't have access to my old email address account to receive a code?

    Hi there, Heidi. Welcome to planDisney

    Heidi, I had to smile at your question. This speaks to me on so many levels. I am locked out of so many of my past email accounts - it is hard to keep track. 

    Because you aren't able to access your old email address for the code, Heidi, you'll have to reach out to a Cast Member to assist you with the next steps. You can contact the web support line at (407) 939-4357. All you'll need to do is explain your situation and they will be more than happy to help you out. Phone lines open up around 7:00 a.m. each day. I do encourage you to set your alarm bright and early because wait times do tend to creep up during the day. The earlier you can call, the less you'll have to wait on hold. 

    I hope this helps get the ball rolling, Heidi. Your MyDisneyExperience account holds a lot of important information and I know that it can be frustrating to try to update something to no avail. 

    If you have any other questions about planning a Walt Disney World vacation, I hope you'll stop back by and ask me. I'm here to help. I have my fingers crossed you'll get this fixed asap. 

    Good luck!
    Jackie H. 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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