photo of Characters Around Epcot - Winnie-the-pooh
  • On Nov 1, 2021
    Esther from SC Asked

    update characters is not an option. how else can i change a character for my family

    Hi Esther! Welcome to planDisney.

    I think you are asking about the Disney character attached to your profile in My Disney Experience. I love being able to associate my favorite character with my profile and always get a smile when I see my main squeeze, C3PO, smiling at me as I do my Disney planning. His combination of awkwardness and take-care-of-business attitude makes him my Disney soul mate.

    I'm going to walk you through the steps to change your character using the My Disney Experience mobile app. Tap the three horizontal lines in the bottom right and then select "My Profile." The first screen is "My Profile" and you will see "Change Character" under your name. Tap that, and you'll be able to choose your character.

    To change the character for someone in your Family & Friends List, tap that option. You will then see your list of Guests with whom you are connected. You can change the character of any Guest whose plans you manage - you will see "Plans Managed by Me" under their name. If you don't manage that person's plans, they (or, if they are a minor, the person who manages their plans) will need to give you permission to manage their plans. This can be done using the desktop version of My Disney Experience, not in the app. 

    I hope that helps and you are able to assign the perfect character to each member of your family. If you experience any issues, I recommend using the Chat With Us feature in the My Disney Experience mobile app. Open the chat, explain what you need help with, and the next available Cast Member will help you out. Be patient, as wait times are longer than usual right now - I often wake up to find I've gotten a chat reply overnight!

    Thank you for stopping by planDisney, Esther! We are here to help with every step of the planning process, from getting your profile just right to choosing the perfect snack and everything in between, so please come back and see us if you have any further questions!

    Wishing you much magic,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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