Hi Esther! Welcome to planDisney.
I think you are asking about the Disney character attached to your profile in
My Disney Experience. I love being able to associate my favorite character with my profile and always get a smile when I see my main squeeze, C3PO, smiling at me as I do my Disney planning. His combination of awkwardness and take-care-of-business attitude makes him my Disney soul mate.
I'm going to walk you through the steps to change your character using the
My Disney Experience mobile app. Tap the three horizontal lines in the bottom right and then select "My Profile." The first screen is "My Profile" and you will see "Change Character" under your name. Tap that, and you'll be able to choose your character.
To change the character for someone in your
Family & Friends List, tap that option. You will then see your list of Guests with whom you are connected. You can change the character of any Guest whose plans you manage - you will see "Plans Managed by Me" under their name. If you don't manage that person's plans, they (or, if they are a minor, the person who manages their plans) will need to give you permission to manage their plans. This can be done using the desktop version of My Disney Experience, not in the app.
I hope that helps and you are able to assign the perfect character to each member of your family. If you experience any issues, I recommend using the Chat With Us feature in the My Disney Experience mobile app. Open the chat, explain what you need help with, and the next available Cast Member will help you out. Be patient, as wait times are longer than usual right now - I often wake up to find I've gotten a chat reply overnight!
Thank you for stopping by planDisney, Esther! We are here to help with every step of the planning process, from getting your profile just right to choosing the perfect snack and everything in between, so please come back and see us if you have any further questions!
Wishing you much magic,
Robyn