• On Oct 22, 2018
    Andrea from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have upcoming resort reservations and I can view them in My Disney Experience, but the remaining balances are not shown nor the option to pay?? Is this a glitch (seems impossible), or do I find this information somewhere unexpected?

    Hi, there!
     Andrea, I'm so excited to hear you'll be visiting the Walt Disney World Resort soon. Are you counting down the days?

     Some recent updates were made to My Disney Experience, so you may not be able to find your reservation balances listed where they had been before. I'm happy to help you find that information! Log in to your account and click on the My Disney Experience logo in the top right corner of the screen. Select "My Plans" from the drop-down menu. You'll see "Andrea's Plans and Tickets" on the screen with five planning icons (Family & Friends, Resort Hotel, Park Tickets, Dining, and FastPass+). Scroll past them until you see "My Plans, Reservations, and Tickets." You should see "Make a Payment" listed next to the Resort hotel reservation details. If you don't, it's quite possible that Stitch has gotten into the system and caused a little glitch. Not to fret! Call the Disney Reservation Center at (407) 560-CHAT or (407) 560-2428 and a friendly Cast Member will happily look up your balance information for you. You'll be able to pay any amount over the phone too! 

     Be sure to download the Play Disney Parks mobile app prior to your arrival. This app is tons of fun with interactive games, playlists inspired by the theme parks, and even Disney trivia. New experiences were just added to Play Disney Parks!

     Thanks for stopping by the Disney Parks Moms Panel, Andrea. Please visit us again soon with any new questions you may have!

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Related Video

  • thumbnail image for Resort Hotel Tips and Benefits

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.