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  • On Dec 30, 2021
    Erin from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I have an upcoming package booked for May 2022 at a Good Neighbour hotel. I didn't purchase travel protection when i booked. If I have to cancel due to COVID, will I receive a refund?

    Hi Erin! Thanks so much for visiting us at planDisney and asking this question! I'm excited to hear that you have plans to vacation at The Happiest Place on Earth!

    Should your plans change due to COVID, I have some information on the cancellation policy with Good Neighbor Hotel packages. For cancellations 30 days or more prior to your arrival date, amounts paid (minus fees assessed by third-party hotels or other suppliers) will be refunded. For cancellations 5 days to 29 days prior to your arrival date, amounts paid (minus a $200 per package and any cancellations fees assessed by third-party hotels or other suppliers) will be refunded. For cancellations made 4 days or less prior to your arrival date or for no-shows, the full price of the package (including Disneyland Resort admission tickets and all other components of the package) is non-refundable. 

    I hope this information helps you plan accordingly if you feel you need to cancel your package. It looks like you have some more time to make your decision prior to your May 18th arrival date. I hope that you can keep your plans in place to visit Disneyland Resort. Please keep in mind that you must make theme park reservations to enter a theme park. If you decide to cancel, please know that the magic awaits you when you are ready to visit!

    Please visit us again at planDisney if you have any additional questions! We are always happy to help!

    Best Wishes,
    Lisa

     

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Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at six years old. I'm lucky to be an annual Passholder at both Disneyland and Walt Disney World and I love visiting my laughing places as often as possible! I’m so excited to help you plan special memories at The Happiest Place on Earth and The Most Magical Place on Earth! Learn More About Lisa

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