Character Dining at Riveria
  • On Nov 1, 2021
    Karen from TX Asked

    I have upcoming dining reservations that need to be modified in a way that can't be done on line. I have been on hold with Disney Dining twice and after 1 1/2 hours, I was disconnected. Any thoughts or suggestions?

    Hello and welcome to planDisney, Karen. Thanks for stopping by with your question. 

    I'm sorry to know that you've been having trouble modifying your dining reservation. At this time the call centers are experiencing a higher than normal call volume, which is leading to longer wait times. Have you tried calling first thing in the morning when the call centers open? If not, I suggest giving that a try. The call center can be reached by calling 407-WDW-DINE starting at 7:00 a.m. Mickey Mouse's time. I've found that calling right at 7:00 a.m. has led to shorter on-hold wait times. 

    Another idea I had for you is to chat with a Cast Member via the "Chat With Us" feature on the MyDisneyExperience mobile app. Do you have that downloaded to your smartphone device? If not, I highly recommend it. It's very user-friendly and my preferred way to make plans for a Walt Disney World vacation. To chat with a Cast Member you'll open the app and log in if prompted. Then, you'll select the three horizontal lines icon on the bottom right-hand corner of the screen. This will open up a menu and you'll need to scroll down until you see the option to "Chat With Us". Clicking that will launch the chat feature and you can type in what you need assistance with. Now, there is sometimes a wait with the chat feature as well. However, what I like about it is that you can click off and even exit the app. When someone is available to chat with you, you will receive a push notification so you can come back to the conversation. It's a great alternative to being on the phone for hours at a time. 

    I hope you are able to get this all straightened out, Karen. If you have any other questions before your upcoming trip, please feel free to stop back by and ask me. I'm here to help. 

    Have fun and enjoy! 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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