Riders on TRON at Night
  • On Jun 18, 2023
    Robert from London Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have unused passes for Disneyworld purchased in 1999. How can I use them when I visit next year?

    Welcome, welcome, welcome Robert to planDisney. I see you are looking to make a trip across the pond to visit "The Most Magical Place on Earth." While the flight may be long the memories you make will be even longer.

    I am always amazed when Guests find buried treasure like an unused vintage theme park ticket. Keep it close. Captain Jack Sparrow might lift it right out of your hand. Disney will always honor unexpired tickets. You have several options on how to find out but Option #1 is the best route to go.

    1. Email - Email Guest Relations at ticket.usage@disneyworld.com with pictures of the front and back of your tickets, your full name, where and when the ticket was purchased, the purchaser’s name and form of payment (if you know), and a phone number where you can be reached during the day along with your questions. Since you are international you will get the answers well in advance of your trip on how to get it converted to a usable current pass. Be sure to include the dates you would like to use the unused pass and ask what features are associated with the tickets. In 1999 all four theme parks and both Disney Water Parks were operating so you may have access through all six gates with your passes.
    2. Ticket Window - Bring the ticket with you to any Theme Park ticket window or the Disney Ticket Center at Disney Springs. A Cast Member will research the vintage ticket and help convert it to a current pass. If you do this please be sure to keep it in a very safe place because once it is lost, even if you have a picture of it, it is unredeemable.
    3. Phone Call - call freephone at 08001690730 or internationally 407-934-7639 and/or 407-939-1289 (international calling rates may apply) and chat with a Cast Member. 
    Email is the best because it leaves a communication trail in case there are any issues when you arrive at Walt Disney World Resort.

    planDisney Pro Tip. If you have a smartwatch, you may also create a Disney MagicMobile pass that will help you move through the theme parks similar to having a MagicBand. 

    Robert, I hope the ticket conversion experience is as easy as Winnie-the-Pooh enjoys honey. Please feel free to write me back directly with any follow-up questions.

    Enjoy making many Magical Memories.
    ~Jason
thumbnail image for Jason

Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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