Hi Carrie,
Sending you a big Florida hello and welcome to planDisney. We’re so glad you chose to stop by and trust us to answer this question for you!
Carrie, this is one of those
My Disney Experience things that might trip you up and make you feel like you’re missing a button that just isn’t there. But breathe easy. You haven’t missed it! There isn’t really a clean “unlink” option you can tap on your own. If the pass hasn’t been used yet, you may see the option to reassign it to someone else in your
Family & Friends list. If that option shows up, that’s your golden ticket and the easiest fix, if that’s the ultimate goal, of course!
If the pass has already been used, or it’s fully attached to your profile with no reassignment option showing, that’s when a Cast Member needs to step in. The easiest way is to open the My Disney Experience app, tap Help, and start a chat with Guest Services.
You can also call if speaking with a live human is easier. I know sometimes I just need to listen to that friendly voice for some added reassurance. Once they verify the account, they can unlink the pass or move it to the correct profile for you.
I hope this helped answer your question, Carrie! You know, with all the pixie-dusted tech available for you as you plan your magical visits, sometimes the system just needs a little pixie-dusted human help. So, don’t forget, we’re always hEAR to help!
Pixie dust away and see ya real soon,
Emille