Cinderella Castle 50th Day
  • On Nov 7, 2021
    Nicole from AL Asked

    Can I unlink a hotel confirmation to my account? We accidentally linked our tickets to one My Disney Experience Account, but the hotel reservation to a different account.

    Hello Nicole,

    Thanks for coming to see us here at planDisney!

    It's great to hear you're making your plans for your Walt Disney World Resort vacation. I can imagine you're super excited for all the magic that awaits you. And there's great reason for that. There's so much to see, do, and experience when you visit "The Most Magical Place on Earth." 

    I always welcome a chance to offer a quick tip based on my own use of My Disney Experience and all its amazing features. There are moments, though, when I simply really welcome the assistance of the super smart and tech-friendly Walt Disney World Resort Cast Members who can help with smoothing out any tricky spots I might be seeing with a My Disney Experience account-related issue. 

    My best recommendation is to reach out to the Walt Disney World Resort for support with your My Disney Experience accounts. You can call the Walt Disney World Resort at (407)-934-7639. You can also chat with Cast Members using the chat service online or using the "Chat with Us" feature in the My Disney Experience mobile app. You'll want to be ready to provide all the account information for the two accounts for which you need assistance.

    I'm confident, Nicole, that the My Disney Experience support team can take a look at your two accounts and offer guidance on how you can get all your theme park tickets and Resort hotel reservations to display for you as you'd like.

    As you make your plans to visit the Walt Disney World Resort, be sure to follow the Disney Parks Blog as a fun way to stay in the know about all the magic that awaits you.

    Here's wishing you lots of Disney magic in your day today, Nicole!

    Jerry
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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