• On May 30, 2019
    Karyna from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I unfortunately took a tumble and injured my ankle. I have been advised against excess walking. Would I be able to transfer my adult ticket to a child? If not, what other options do I have?

    Hi Karyna. I'm so sorry you took a tumble and injured your ankle. I'm sending happy thoughts your way.

    Typically, tickets are non-refundable and non-transferable. However, if you have a package, I encourage you to discuss your reservation with a Cast Member. You can do so by calling 407-560-CHAT (2428). If you have tickets only, you can call 407-566-4985 and select option four. This will direct you to a Cast Member in Ticketing Guest Services.

    I'm so sad you may not be able to experience your vacation. I don't know if this is a possibility but, would renting an Electric Conveyance Vehicle (ECV) be an option? If you want to discuss this further, you can contact Disability Services at (407) 560-2547 or email disability.services@disneyparks.com. With your vacation a few short days away, I encourage you to reach out to Disability Services soon if you would like to rent an ECV.

    Once again, I'm so sorry. I wish you all the best. Thank you for sharing your question with the Disney Parks Moms Panel. Please let me know if you need any other information. I hope you are able to find a way to experience your magical Walt Disney World Resort vacation!

    Take care,

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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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