• On Jun 4, 2020
    Dawn from NE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unfortunately canceling my reservation for this year, including our NSSMH tickets. I went through an agent for the initial reservations, but purchased the Not So Scary Mickey Halloween tickets myself. Can my agent cancel everything or can I?

    Hi, Dawn!  Thanks for bringing your question to the Disney Parks Moms Panel.

    I am so sorry to hear that you need to cancel your Walt Disney World Resort vacation.  Many of us here at the Disney Parks Moms Panel have also had to adjust our vacation plans in light of recent events, so we can certainly sympathize with what you're going through.  I hope that you're focusing on a great, big, beautiful tomorrow!

    Dawn, I would recommend that you first contact your travel agent.  He or she will be able to tell you if they can take care of canceling your vacation package for you or if there is anything that you need to take care of on your end.  Since you purchased your tickets for Mickey's Not-So-Scary Halloween Party yourself, I suspect that your travel agent will not be able to assist you with that portion of your plans.  

    Typically, tickets for special events such as Mickey's Not-So-Scary Halloween Party are nonrefundable, but considering the current extenuating circumstances, I recommend calling the Help Center phone number for existing tickets.  A Cast Member will be able to advise you on the best way to proceed in your situation.  I do hope that you will be able to attend Mickey's Not-So-Scary Halloween Party during a future visit.  It is one of my favorite Walt Disney World Resort events!

    Although your trip may not be happening as planned this year, please take comfort in knowing that the magic of Walt Disney World Resort will be waiting for you whenever you're ready to return.  The Disney Parks Moms Panel will also be here to help you plan your next vacation.  Remember, tomorrow's just a dream away!

    See ya real soon!

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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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