• On May 6, 2020
    Linda from DE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Unfortunately I had to cancel our resort reservations and need to cancel several dining reservations...how do I do that? Contact the restaurant individually? By phone call? Cannot find this in my plans? What about memory maker?

    Hi Linda!

    Welcome to the Disney Parks Moms Panel! When we had to cancel a visit to the Walt Disney World Resort, Sadness paid us a visit and it took a while for us to find Joy again!

    If you do not see the dining reservations in My Disney Experience, then I do suggest that you call 407-939-1947 to cancel. Check your email notifications to see if you can locate the dining reservation numbers. Having those reservation numbers will expedite the cancellation process. If you had dining reservations with other restaurants not affiliated with the Walt Disney World Resort, you would need to contact those directly to cancel.

    It sounds like you purchased Memory Maker in advance. According to the current Disney PhotoPass Terms and Conditions at Walt Disney World Resort, Memory Maker is non-refundable unless purchased as a part of a Disney Resort Hotel Vacation Package. If purchased as a part of a Disney Resort Hotel Vacation Package, the cancellation terms would be subject to the cancellation and refund policies of your vacation package. No matter how you purchased it, I suggest that you call 407-939-1936 to speak with a Cast Member and review your options.

    Linda, we have only had to cancel one family vacation to the Walt Disney World Resort. Almost eight years later and that disappointment is still etched in my brain. Fortunately, we were able to regroup and plan a trip for the following year. I shall order up the wishes, we will send them to the stars, and soon, you shall be planning again!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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