• On Jan 20, 2021
    Suzzane from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I understand the refunds for APs. Mine expired Sept 2020. I'm hearing that messages were sent out however I never received anything. I'm concerned that I'm not in the system and will possibly miss out on my refund which of course saddens me.

    Thank you for taking the time to stop by planDisney, Suzzane.

    As a fellow former Annual Passholder, I too am very saddened by the sunsetting of the Annual Passport program. I’m eagerly waiting for the safe reopening of Disneyland Resort theme parks and hotels. It’s been too long since we were able to stroll down Main Street USA or enjoy immersive attractions at Disneyland Park and Disney California Adventure Park

    I’m sorry you did not receive direct communication regarding the sunsetting of the Annual Passport program. A copy of the letter from Ken Potrock, President of Disneyland Resort can be found here on Disneyland.com. Disneyland Resort is working on issuing pro rata refunds to Annual Passholders who are entitled to one. Because it will be important to ensure your correct contact and credit card information are correct for the refunds to be processed, I encourage you to contact Annual Passholder Services at (714) 781-PASS [(714) 781-7277]  and a friendly Cast Member will be able to assist you directly.

    As a benefit of your Annual Passport, you will continue to receive applicable discounts, based on your Passport type, on merchandise and food & beverage at select Downtown Disney District and Buena Vista Street establishments, until new membership offerings are announced. Additionally, through February 25th, 2021 on Mondays through Thursdays, Passholders are entitled to 30% off select merchandise at select locations in Downtown Disney District and Buena Vista Street. 

    I’m hopeful and excited for the new membership offerings! Be sure to stay updated with the latest Disneyland Resort news by checking out the Disney Parks Blog and Disneyland.com

    If you have further questions, please do not hesitate to swing by planDisney again. 

    Have a magical day,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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