Boy and girl in front of It's a Small World
  • On Apr 19, 2021
    Susan from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to come this year and have tried multiple times to cancel but can't get through on the line. How can I cancel when I can't get through online?

    Hi Susan!

    A warm welcome to planDisney. I am sorry you are having trouble canceling your Walt Disney World Resort reservation.

    Many Disney Resorts Collection hotel reservations can be canceled online. To verify whether your reservation can be canceled online or not, please sign in to your My Disney Experience account. Next, navigate to the “My Reservations” section by clicking here. If you see a “Cancel Reservation” link under your reservation, please click it at this time and follow the prompts on the following pages. If you do not see this link, you will need to speak to a friendly Cast Member via phone.

    You can find the current telephone number for the Disney Reservation Center on this webpage. Please keep in mind that phone lines have been notoriously busy during this unprecedented time. We are all learning to navigate the phased reopening of Walt Disney World Resort, and we ask for your patience if you encounter longer than expected wait times.

    As a reminder, cancellation fees normally apply, but during the phased reopening of Walt Disney World Resort, this fee may be waived. I encourage you to call as soon as possible, Susan!

    If you have any additional questions, please visit planDisney again. We are always hEAR to help you!

    With a Sprinkling of Pixie Dust,

thumbnail image for Priscila

Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.