Decorative pedestrian bridges and gardens along a waterfront in Italy at EPCOT
  • On Jul 23, 2026
    Robert from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Unable to verify Florida resident for annual pass. Where is will call located

    Hiya, Robert! 

    Thank you so much for stopping by planDisney again, this time with a question about verifying your Florida residency! 

    As a Florida resident for more than 20 years, having Disney World Resort right in our backyard is such a pixie-dusted treat. Whether we decide to visit the theme parks on a whim or plan a longer stay, it's always nice to know that the magic is right in our backyard. 

    Robert, let’s jump right into your residency question. One way you can verify your Florida residency is by visiting Guest Relations or the Ticket Center, both located at Disney Springs. Another option is any ticket window right near the entrance of any of the theme parks. A friendly Cast Member will be happy to review your documents and help you get everything squared away. 

    To verify your residency, you may present a valid Florida driver’s license, Florida state-issued identification card, or Florida-based military identification card. 

    If you do not have one of those forms of identification, you may be able to provide current documentation showing your Florida residential address. This can include a mortgage statement, homeowner’s insurance policy or bill, automobile registration, automobile insurance policy or bill, or utility bill. You may also present mail from a financial institution, such as a checking or savings account statement, or mail from a federal, state, county, or city government agency. 

    Be sure that all documents are current. You may bring printed copies or have them readily available on your phone to show the Cast Member. A little preparation ahead of time will have you one step closer to the magic! 

    Robert, I hope this helps answer your question. If you have any additional questions, feel free to visit us again.  

    See you real soon! 

    Christina
thumbnail image for Christina

Meet the Panelist: Christina, Florida

Hiya Pal! I am an Instructional Designer by day and a Disney enthusiast by night. As a mom of two princesses, a wife, a runDisney finisher, a Disney Vacation Club member, and an annual passholder, my life is filled with magic. Although we live about an hour away, we love staying at different Disney hotels, visiting the parks, savoring different dining locations, and meticulously planning each trip. Adventure is out there, and I am here to help you find it!  Learn More About Christina

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