• On Aug 18, 2019
    Megan from GA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've been unable to use the updated build-a-band feature to order Magic Bands. I'm so excited to upgrade styles but each time I get an error page saying "access unavailable." Is the site down? How should I order bands?

    It's great to see you here today at the Disney Parks Moms Panel, Megan!

    With your trip coming up in just a few months, it's a great time to start thinking about what kind of MagicBands you want to personalize for you and your family. With the recent news that Walt Disney World Resort Hotel guests can now upgrade, at a discounted price, their complimentary solid-colored MagicBands to one from a selection of designs featuring Disney Characters and Theme Park motifs. These new upgraded designs have been extremely popular and have sold out a few times, so let's chat about what you can do if you're finding it tricky to make your selections at the moment.

    I also have a few trips to Walt Disney World Resort coming up this year so I've been experimenting with the new process for ordering MagicBands too, and I've learned a few things through trial and error. I've also come upon the "access unavailable" page with that lovely picture of Donald Duck, but I've found that it doesn't happen every time I try, so some persistence over the next few weeks might do the trick. If you keep receiving the same result when you try to personalize your MagicBands, I have had some luck when I clear my web browser's data and try again. That quick refresh has given me access to the Build-a-Band page and allowed me to complete the order for upgraded MagicBands. Make sure that you're ready to make selections for everyone in your party at the same time, because once you've ordered and checked out, you cannot go back to choose more. Remember that you can personalize your MagicBands all the way up to 11 days before your arrival to have them shipped straight to your door. 

    Have a magical day, Megan!

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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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