Dad and Daughter in front of Cinderella Castle
  • On Sep 4, 2021
    Scott from NJ Asked

    I am unable to make reservations on my disney experience. It keeps saying it was was having trouble and to make sure my reservation and park are linked on my account and they are. Today is my 60 day before I arrive and need to make the today

    Hi Scott,

    Welcome to planDisney! I am so sorry to hear that you have been experiencing difficulty making Disney Park Pass system reservations!

    By now, I hope you have been able to link them, but, just in case, here are a few tips. First, make sure that the correct names are on the vacation package reservation and that those names match the profiles you have in your My Disney Experience account. We are also Disney Vacation Club (DVC) members and when I book a DVC reservation and try to link it in My Disney Experience, I have to match the profiles from that reservation to the profiles I have setup in My Disney Experience account. If a travel agent or someone else made your reservation, that could explain why you may need to match profiles for Guests on the reservation. Once those profiles are matched, you should be able to make park pass reservations.

    If you are trying to make advanced dining reservations and are having trouble I will also suggest that you log into My Disney Experience, click on My Plans, and then scroll down to make sure you see your vacation package and/or resort hotel details. If you do not, then your reservation truly is not linked properly. It sounds like you can see that reservation, however, so one last suggestion would be to double-check the dates on the reservation. 

    If you have secured your park pass reservations but later decide to change plans, remember to check the theme park reservation availability calendar before canceling any park pass reservations and trying to make new ones. Given that you are arriving soon after the launch of The World's Most Magical Celebration, I do hope you get those reservations made.

    Scott, if you cannot get the reservation issue resolved, I suggest you contact a Cast Member in Website Support. They have helped me resolve all kinds of issues with My Disney Experience account!

    Magic and memories,
    Donyell




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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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