Hello Diane,
Thank you for reaching out to us at planDisney, and I'm truly sorry to hear about the challenges you've encountered while trying to renew your son's
Magic Key Pass. It can indeed be perplexing when technical hiccups like these stand in the way of our magical experiences.
It appears that the system's response regarding the account linkage and age-related restrictions is a bit of a mystery, much like an unexpected twist in one of our favorite Disney tales. To ensure that this story has a happy ending, the best course of action would be to speak directly with a Cast Member from our Guest Services team. They have the magical tools to view your account in real-time, understand exactly what's happening behind the scenes, and help you swiftly navigate through the renewal process.
You can wave your wand (or, in this case, your phone) and contact the dedicated
Magic Key Holder line at (714) 781-7277. Our friendly Cast Members are there to untangle any technical webs and renew the Magic Key Pass, ensuring that your son's adventures in the enchanting realm of Disneyland continue seamlessly.
Here's a useful tip: When you call, it might be helpful to have your son's Magic Key Pass and any related account information at hand. This will make it easier for the Cast Member to sprinkle their pixie dust and get everything sorted out quickly.
Thank you for your patience and understanding, Diane. We're here to ensure that every chapter of your
Disneyland story is filled with joy and wonder. Your continued trust in the magic of Disney means the world to us.
Wishing you a swift resolution and many more magical moments ahead!
~Yael