• On Jun 27, 2020
    Jo-anne from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am still unable to open the choose friends and family from my experience it sends me back to sign in is anyone else having this problem ? I am running on Safari

    Hi Jo-Anne!

    Welcome to the Disney Parks Moms Panel! Thank you for dropping by with a question!

    Actually, yes! I have experienced this problem. Try changing internet browsers. I typically use Google Chrome or Firefox. And, from time to time, I clear my browsing data (history, cookies, cached images and files). If you continue to have problems, I suggest you speak directly with a Cast Member in website support at 407-939-4357. They can take a look at your My Disney Experience account to help you correct the problem.

    I suspect you might be trying to make sure your Family & Friends List is in order to use the Disney Park Pass system. If so, that is so exciting! Once you can check your Family & Friends List, make sure that everyone has a park ticket assigned for the correct number of days. If you have a Disney resort hotel reservation, be sure that reservation is linked in My Disney Experience. Once you are ready to make those park pass reservations, check the park availability calendar to see if the dates you want are available. 

    Jo-Anne, a lot is happening at the Walt Disney World Resort now as everyone prepares for phased reopening. I recommend keeping an eye on all operational updates. Take a look at the available experiences before you arrive so that you know how to make the most of the magic. If you have not done so already, be sure to download the My Disney Experience Mobile App so that you can take advantage of mobile dine check-in and mobile food & beverage ordering

    Sending you a little pixie dust to resolve those My Disney Experience issues and get back to planning!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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