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  • On Mar 13, 2022
    Anna from Greater Manchester Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I unable to see one of my parties characters or change it on my Disney experience why is that ?

    Hey there, hi there, ho there, Anna! Welcome to planDisney, and thank you so much for stopping by with your question!

    Oh bother! I'm sorry to hear that you've been having trouble changing one of your party members' My Disney Experience characters. Let's try to fix that, shall we? 

    Anna, if you have been trying to do this through the My Disney Experience mobile app, I'd like you to head on over to the Walt Disney World Resort website instead. Once you're here, please hover over the My Disney Experience tab and click on My Family & Friends. Now, simply scroll all the way down until you see your Guest's profile. If their plans are managed by you, you should be able to change their profile picture without any issues by clicking on Update, followed by Change Character. 

    If your Guest's plans aren't managed by you, they'll need to get it done through the My Disney Experience mobile app. In order to do this, they have to click on the three lines at the bottom right corner of their screen, scroll down, and click on My Profile. Then, they should immediately see the Change Character prompt, where they'll be able to pick a new character very easily. 

    After you or your Guest have changed the character through the website or the mobile app, you should be able to see this change reflected on your Disney account. If you have any other questions, please don't hesitate to come back so we may assist you further!

    Have a magical day,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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