• On Oct 13, 2021
    Sue from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to link my tickets to My Disney Experience App. Receiving a message that it is already linked to an account. Please advise what can be done. Phone calls are not being answered after long wait times.

    Hi, there!

     Welcome to planDisney, Sue. I'm so happy you stopped by and even happier to see you'll be traveling to the Walt Disney World Resort in just two, short days! 

     I'm sorry to hear you're experiencing difficulty getting your Theme Park Tickets linked to your My Disney Experience account. Not knowing exactly what the issue is, I can't be sure how to help you fix it. With your arrival date quickly approaching, my best advice is to get in touch with a Cast Member. I understand you've had a hard time getting a phone call through. In my experience, I've found the best times to call are first thing in the morning or late in the evening. The wait times are typically shorter then. Try giving the Ticketing Team a call at (407) 934-7639. If you can't get through, not to fret! You can try the chat feature either online or on the My Disney Experience mobile app. To access the chat feature online, visit the Walt Disney World Resort website. Hover over the Help & Rules tab on the home page and select "Help Center" from the drop-down menu that appears. Click on the chat icon to open up a live chat box with a Cast Member. To access the chat feature on the My Disney Experience mobile app, start by tapping on the three little horizontal lines in the bottom right corner of the app home screen. Scroll down and tap on the "Chat With Us" box. 

     Once you have your Theme Park Tickets linked to your account, you'll need to make your Theme Park Reservations via the Disney Park Pass System right away. I just checked the Theme Park Reservation Availability calendar and it looks like there's lots of "green" in the week ahead, which means you should have no trouble securing the Theme Park Reservations you're hoping to book!

      I hope this was helpful, Sue. I'm wishing you a Disney vacation that is practically perfect in every way!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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