Family on dock at Grand Floridian
  • On Mar 29, 2022
    Amanda from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to link my tickets on the app and make reservations

    Hiya Amanda!

    Welcome to planDisney, the most magical place on the internet! Oh my goodness, Amanda, your magical vacation is coming very soon! How excited are you? I know I would be thrilled, especially since you will be visiting during such a magical time. With the World's Most Magical Celebration in full swing and the EPCOT International Flower and Garden Festival blooming, what more could you ask for?

    I am sorry to hear that you are experiencing issues linking your tickets and making your theme park reservations, but luckily there are a few things we can try to fix this issue! First, ensure that your theme park tickets were not already linked to your account. Indeed, if you were logged into your My Disney Experience account when you purchased your tickets, they might have already been linked to your profile. Second, try to connect your tickets using a different browser or device. If you are using your desktop, I find that switching to the My Disney Experience mobile app, and vice versa, sometimes helps fix those minor bugs. If you are switching to a different browser, make sure to either use Google Chrome, Mozilla Firefox, Microsoft Edge or Safari. Another trick I like to use is to log into my account on the web browser on my mobile phone. Lastly, if you are still unable to link your tickets, I would highly recommend contacting a Cast Member via chat, email or phone or visiting Guest Relations at any of the four parks or Disney Springs. Although there still is availability for theme park reservations during your visit, I would suggest getting this issue fixed as quickly as possible so you can secure your theme park reservations! 

    Now, Amanda, did you know that you will be able to celebrate Easter with some unique offerings during your visit? Indeed, the Walt Disney World Resort offers a variety of fun Easter-themed activities across the Resorts and theme parks. Every year, I make sure to stop by Disney's Grand Floridian Resort and Spa to look at the beautiful Easter eggs made by the Grand Floridian Bakery. These chocolate sculptures are always awe-inspiring, and this year is no exception! Plus, if the wonderful chocolate smell makes you hungry, you can grab a sweet Easter-themed treat at the Grand Cottage, also located in the lobby. Over at EPCOT, you will also be able to participate in the Egg-Stravaganza Easter Egg Hunt. In the two weeks preceding Easter, you will be able to pick up a map and stickers at select merchandise locations and go Easter Egg hunting around the World Showcase! And did I mention you get a fun prize at the end?

    I hope this was helpful, Amanda, and that you and your loved ones will have the best day ever on your upcoming Disney vacation, or as the locals call it, "stay-cation." If you have any other questions in the time leading up to your visit, please don't hesitate to reach out. We're always *hoppy* to help!

    Have an eggs-tra magical day, 

thumbnail image for Ariane

Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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