Family in front of Cinderella Castle
  • On Jun 9, 2021
    Janelle from NJ Asked

    Hello, I am unable to link my tickets to my account. The tickets are the mail. I have the confirmation number for the order but only the last 4-digits of the ID are available. The system requires the full ID number to make as connection for tickets. Thx

    Hi, there!

     Janelle, it looks like you'll be traveling to the Walt Disney World Resort THIS week. Wahoo! I'm sure you're counting down the days with excitement.

     I love the convenience of My Disney Experience. With one planning tool, I can manage all my reservations, create daily itineraries, view my Disney PhotoPass photos, and more! Any time I experience a technical difficulty, though, My Disney Experience certainly doesn't feel quite so magical. Let's see what we can do to get your tickets linked to your account so you can be on your way to pixie-dusted adventures in the theme parks!

     When you purchased your Theme Park Tickets, you should have received a confirmation email. That email should list the 12-digit ID number associated with each ticket purchased. Be sure to check your junk mail folder for the confirmation email! With the full ID number, you can quickly link your tickets by visiting the Claims page on the Walt Disney World Resort website. If you can't find the email or if it doesn't list the entire ID number, not to fret. I recommend calling the Ticketing Team at (407) 566-4985. A friendly Cast Member there will be happy to assist you! When you call, have all your order information on hand. 

     At this time, Guests need Theme Park Reservations in addition to valid admission for entry into the theme parks. Once your tickets are linked to your My Disney Experience account, go ahead and make those all-important Theme Park Reservations via the Disney Park Pass System right away!

     Thanks for stopping by planDisney, Janelle. I'm wishing you a magical visit to the Walt Disney World Resort!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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