Mom and Dad planning vacation
  • On Oct 28, 2020
    Deborah from VA Asked

    unable to link military tickets to my disney account. tells me invalid format.

    Welcome Deborah!

    Thanks for stopping by and visiting us at planDisney, we’re so happy to hEAR from you. I would first like to begin with saying “Thank you!” From my military family to yours. I’m so excited to see that you are already planning for your upcoming visit. I’m even more excited to hEAR that you will be using the specially priced theme park tickets for U.S. military members.

    You should have received an exchange certificate from your participating U.S. military base ticket office after purchasing your ticket(s). You will want to treat this exchange certificate, as your actual ticket. You are able to scan the barcode that’s listed on the back, or type in the combination, listed at the bottom of the barcode, to your My Disney Experience account. When I added my ticket, using the My Disney Experience mobile app, it also gave me an error message. After a quick app update it worked just fine! I recommend trying to scan the barcode using the mobile app or try manual typing it in, on the official website

    If none of these solutions work, when trying to upload your exchange certificate, I recommend giving the Walt Disney World Resort existing tickets line a call. A Cast Member there will be able to use the Force and help link your ticket(s) to your account for you. Once your ticket(s) have been linked, you will be on your way and be able to make your park reservations using the Disney Park Pass system!

    Deborah, I hope this helps. I know pretty soon you will be submerged in all the planning details like dining reservations, selecting a Disney Resort hotel to stay at, and creating your “must-dos” list! If you need any other recommendations, we all have plenty of our favorites to try, so just let us know!

    May the Force be with you.
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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