Mom and daughter in GOTG - Guardians of the Galaxy
  • On Jul 29, 2022
    Julie from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to but genie plus. Getting notification error of please try to confirm your party again

    Hi Julie,

    Welcome to planDisney and thank you for your question! 

    When it comes to Disney Genie+ Service at the Walt Disney World Resort, you’re able to purchase the Service beginning at 12:00 a.m. of the day to you want the Service. If you are trying to purchase Genie+ days before you go to the Theme Parks, this could be one of the reasons you’re getting the error messages. At this time, you must purchase the Service the day you’re using the Service.

    Now, if you’re trying to purchase Genie+ on the same day as your Theme Park reservation, you’ll want to confirm that everyone in your party has a Theme Park ticket and Disney Park Pass reservation for that day. To do this, from the home screen of the My Disney Experience mobile app, under the Disney Genie Service banner on the home page, select “View My Day”. On the next screen you should see your Disney Park Pass reservation, once selected, hopefully, you see all your party members. 

    If you confirm the above, and you’re still not able to purchase Disney Genie+, definitely connect with the My Disney Experience, MagicBand and MagicBand+ help desk. If you’re in the Theme Park already, you can also talk to the Guest Experience Team throughout the Parks, just look for the blue umbrellas!

    I hope this “Bit By Bryanna” is helpful as you prepare for your vacation. If you have other planning or vacation questions throughout your trip, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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