Welcome to planDisney, Berel!
We’re incredibly excited to hear that you’ll be visiting The Most Magical Place on Earth in the near future! There’s always so much happening at Disney World — I highly recommend looking at the
Hours & Events Calendar for the specific days that you’ll be visiting! I love using this calendar to help plan my schedule for my vacation so I don’t miss the happenings that are crucial for my family… like the fireworks!
Will Call Theme Park Tickets are usually picked up at one of the front Ticket Booths at the entrance of any of the four Theme Parks. They can also be secured at the Ticket Center within Disney Springs. To get these tickets, be sure to bring the confirmation email and valid photo ID. However, since you said that you tried the My Disney Experience App already and they gave you other instructions for these tickets, I would try to take your confirmation number that you should have from the email you received after purchasing your Will Call Tickets and try to link them via the My Disney Experience Website.
Here are the steps:
-Go to the Disney World Website
-Select the “My Plans” option under “My Disney Experience
-Select the “Park Tickets” icon
-Press the “Link Tickets” option
-Input the confirmation number you have into the ticket ID field
Berel, I hope that the above method on the website works for you! If it does not work though, you can also give the “
Existing Tickets” line a call at (407) 934-7639. A Cast Member will be able to identify your particular tickets and give you more information regarding your individual circumstance from there if needed.
If you have additional questions before your trip, we hope to hear from you again soon at planDisney!
See ya real soon,
Allyn