dlr destinations 01; Adults; AA; in front of Pixar Pal-A-Round; on water; at night
  • On Nov 8, 2023
    Quindy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Unable to add genie service

    Hi Quindy! Welcome to planDisney! Thanks so much for stopping by to send your question our way. I'm happy to help!

    I love using Disney Genie+ Service when vacationing at The Happiest Place on Earth! I'm glad to hear you're interested in purchasing this time-saving ticket add-on. If you didn't add it to your Theme Park Tickets when you initially purchased them, you won't be able to add it until after you have scanned for entry at theme parks. Once your Theme Park Ticket is scanned for entry, you can open the Disneyland Mobile App and purchase Disney Genie+ Service, pending availability.

    If you decide to purchase Disney Genie+ Service, I recommend making your first attraction selection right away and then setting a timer on your mobile device to help remind you to make another selection in two hours. If you enjoy the initial attraction before the two hours are up, you can make another selection after you have scanned at the attraction. If there's a popular attraction you want to ride, I suggest reserving a time slot before they are all gone for the day.

    I hope you have a magical visit at the Disneyland Resort! We would love to help you again at planDisney when you're ready to plan the next visit!

    Happy Planning!
    Smiles,
    Lisa
thumbnail image for Lisa

Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at six years old. I'm lucky to be an annual Passholder at both Disneyland and Walt Disney World and I love visiting my laughing places as often as possible! I’m so excited to help you plan special memories at The Happiest Place on Earth and The Most Magical Place on Earth! Learn More About Lisa

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