Walt Disney World Holiday decoration on Main Street
  • On Dec 26, 2022
    Ana from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to access my park tickets on my app and I need to make my moral reservation

    Hi Ana, welcome to planDisney!

    You must've been on Santa's nice list because you're going to Walt Disney World Resort! I encourage you to check out the planDisney panelists' best tips and tricks for celebrating the holidays at a Disney destination, which are still going strong.

    Valid admission, a theme park reservation for each park day, and a method of entry (MagicBand, MagicBand+, Disney MagicMobile pass, or admission card) are currently required for theme park entry. I understand you're currently unable to find your park tickets on your My Disney Experience mobile app. Just to make sure, when linked to your My Disney Experience account, your tickets will appear in the Tickets and Passes section of the app (three small lines at the bottom right of the home page --> Tickets and Passes). They'll also appear online. If you do not see your tickets in either place, you'll need the Will Call confirmation number or Ticket ID number to link them to your account. Depending on where you purchased your tickets, this number could appear in a confirmation email, on a printed receipt, or on the back of a ticket you have in hand. There are several sample ticket images on the linking website, which you may find helpful.

    Once your tickets are linked to your My Disney Experience account, consult the theme park reservation availability calendar and make your theme park reservations. There is currently no theme park availability for the rest of December, though there is a chance availability will open up as Guests reimagine their plans. Availability really begins to open up the first week in January and is open for all parks beginning January 6. 

    I hope I understood your question correctly, Ana. If you're still having trouble locating your park tickets, a friendly Cast Member at the Existing Tickets number would be happy to help troubleshoot.

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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