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  • On Jun 1, 2024
    Gabrielle from Kent Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are from the UK and travelling to WDW in August. My 9 year old daughter has always used the DAS pass on our visits. I cannot access the virtual application from the UK. Will UK guests still be allowed to go to guest services on our first day? Thanks

    Hi Gabrielle!
    Welcome to planDisney.

    It's always a pleasure to assist my fellow guests from the UK, and with the recent changes to the Disability Access Service (DAS) I can understand there are many questions about this.

    Every guest who wishes to register for DAS is required to have a video chat with the DAS team up to 30 days in advance of their visit.  For International guests, including visitors from the UK, this video chat cannot happen until you arrive in the United States.  Once you have arrived, please use this link to speak with a Cast Member (this will only work in the US, and you'll need to scroll down the page to find the link for a video chat). 

    You are welcome to use your own mobile device to chat when you are at the parks, but you can also connnect from your Resort hotel room.  You can also visit any Guest Relations at the parks where you'll find help with connecting to the video chat, and yes, you can do this on the first day of your visit to get everything organised.

    I hope this explains what you need to do, but please come back and visit us again if you have any further questions - you can also send me a direct question if you wish.  We will be very happy to help you plan your magical holiday to Walt Disney World.  Remember to keep your eye on the Disney Parks Blog for all the latest official news about events that may be happening during your stay.

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Meet the Panelist: Sue, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Sue

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