• On Apr 5, 2019
    Leah from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Ugh! We bought a fake wood sword from japan in Epcot and the airline took it!! The lady working in Epcot thought it would be fine. Now I’m on a hunt to find a way to get one but the store doesn’t have a phone number! Any suggestions??

    Hey there, hi there, ho there, Leah and welcome to the Disney Parks Moms Panel. Oh, no! I know I can help you as Disney souvenirs are special Magical Memories and must be treasured. We love all of our souvenirs from the Mitsukoshi Department Store including figurines and toys of my favorite Japanese character, Domo. The best part of this store is their commitment to omotenashi, service with sincerity.

    Fortunately, the Mitsukoshi Department Store in Epcot's Japan Pavilion is privately owned and you may reach a customer service representative directly at 407-827-8513. When you talk to them just give the description of the item including size, color, and where it was located inside the store. They will do their best to find the item for you. Ideally, if you saved the purchase receipt then give them the item number. They are typically open from noon to 8:00 PM everyday with some days opening as early as 11:00 AM and as late at 9:00 PM. You may also mail order by dialing the same number and choosing option 1.

    Disney Dad Tip: Many items sold in the theme parks may be found at ShopDisney online, on the Shop Disney Parks App, and on the My Disney Experience mobile app. You can get all the magic delivered right to your house. Happy shopping!

    Leah, enjoy making many Magical Memories.

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Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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