Mom and Dad planning vacation
  • On Apr 7, 2023
    Patricia from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What is the typical wait time for the live chat pre-registration for the DAS pass? My husband has been waiting for about 30 minutes.

    Hi Patricia, and welcome to planDisney!

    The Disability Access Service (DAS) is excellent for those eligible guests that need that accommodation. You want to ensure that all plans are in place before you visit Walt Disney World Resort, and I understand that completely. 

    My husband has had to utilize the DAS services occasionally, and I can tell you the wait times to speak with a cast member via the live video chat can vary. On one occasion, the process took about two hours, but on another occasion, we were prepared to wait, and that time it was little to no waiting. My recommendation would be to pre-register virtually with a Cast Member via live video chat when they first open. They are available from 7:00 AM - 10:00 PM Eastern Time, so getting on early could be an advantage. This idea is not foolproof, but it is worth a try.

    If you have any additional questions, please remember we are here If you need anything. 

    Have a magical experience!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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