Toy Story Land Alien Swirling Saucers Entrance
  • On Jan 9, 2020
    Kelly from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I am a type 1 diabetic, and during the last 2 visits needed to be pulled from the lines from paramedics for unexpected, severe lows.I didn’t think I needed a DAS pass, but didn’t realize the effect of the heat. Would I be eligible for DAS pass next visit?

    Hi Kelly,

    Welcome to the Disney Parks Moms Panel! Thank you for bringing this question to us.

    First and foremost, let me say that we are delighted to know that you recovered! The Disability Access Service is one of many Services for Guests with Disabilities provided at the Walt Disney World Resort. The Disability Access Service is specifically designed to assist guests who cannot tolerate the wait in a conventional queue. Although I am not at liberty to say definitively that the Disability Access is best for you, I can say that when we have requested to use it in the past, Cast Members have been more than helpful. When you arrive to your first theme park, stop by Guest Relations to speak with a Cast Member about registering for the service. The Cast Member will talk with you about your support needs and determine if the service will actually meet your needs. 

    When we have used the service, this is how it has worked - when we register, the Cast Member verifies how many members of our party can connect to the individual with the Disability Access Service. Everyone connected to an individual's Disability Access Service can experience an attraction together. Although any member of your party could request a return time for an attraction, when we returned to experience the attraction, the person with the Disability Access had to scan in for the ride first. Do use the My Disney Experience Mobile App to check the standby wait times for rides when deciding which ones to use with your Disability Access Service. Your return time will essentially correspond to the standby wait time. Although you can currently use Disability Access Service along with FastPass+ selections, you can only have one active Disability Access Service return time at a time. 

    Kelly, I encourage you to contact Disability Services directly to speak with someone about your specific situation. They can be reached by phone at 407-560-2547 or email at disability.services@disneyparks.com.

    Wishing you good health on your next visit!

    Magic and Memories,
    Donyell

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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