Character Dining at Riveria
  • On Jul 29, 2021
    Nick from uk Asked

    I have two reservations and have tried to link them in the My Experience app but have made a mistake in allocating the names in my Friends and Family list but can't find a way of editing them. Can anyone help as I have incorrect park tickets as well

    Hello Nick and welcome to planDisney.

    As the current UK Panelist here at planDisney, I'm so very excited to hEAR that you have not 1, but 2 magical reservations to stay within the hEARt of the magic in a Disney Resorts Collection hotel next summer at Walt Disney World Resort.  Of course, I can just imagine how you must be feeling to have these 2 zip-a-dee-doo-dah trips in your future!

    It sure sounds as if you've already been doing some great planning by adding your Disney Resorts Collection hotel reservations to your My Disney Experience account.  But Nick, please don't worry if you've made any mistakes when allocating names within your Family and Friends lists!  Because I'm more than happy to share that even if you aren't able to make the necessary corrections to get all your ducks in a line, there are some super knowledgeable Cast Members who are always on hand to help! 

    It's easy to speak in person with a Cast Member by dialling the UK freephone number for Technical and Website Support contained within this handy Walt Disney World Resort Phone Directory.   At the same time, Cast Members will be able to gain access to any Ultimate Tickets linked to your account, and then offer the appropriate help and guidance as necessary. 

    However, prior to calling you may wish to follow these simple steps to at least remove and add some Guest profiles within your My Disney Experience Family and Friends list -

     - Firstly, using a desktop computer, sign in to your My Disney Experience account.
     - Hover over the Family and Friends icon and select View List
     - Scroll to find the Guest profile you wish to edit and select Update (on the right-hand side of your screen)
     - This opens up a new section where you are able to choose to Remove From This List option

     - To add a new Guest profile, scroll to the foot of the webpage and select Add a Guest and continue to follow the on-screen prompts

    Hopefully, with just a little faith, trust, and pixie dust you'll soon have all the details in your My Disney Experience looking all neat and pretty!

    Nick, I hope that I've been able to provide a little insight for you today.  If you should have any further questions for me in regard to your August 2022 holiday to Walt Disney World Resort, then please do pop back to ask me another question.  I'm always delighted to help!

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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