large family coming out of Cinderella Castle
  • On Mar 25, 2022
    Andria from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have two reservations, we are traveling with the grandparents. When I am in the MDE app for the grandparents my husbands name and ticket show up with theirs. Is that how it is supposed to be? His ticket also shows up in our MDE app.

    Hi Andria, welcome back to planDisney!

    Visiting Walt Disney World Resort with the grandparents is my family's favorite way to travel. We love cruising together on "it's a small world", creating magical food memories at Be Our Guest Restaurant, and repeatedly exclaiming, "This was the best day ever!" under firework-lit skies.

    To make and share plans with the grandparents, Andria, everyone needs to be connected as Family and Friends in My Disney Experience. Start by taking a look at your Family and Friends list. Individuals listed under the "People I Have Plans With" heading are listed as such because you currently have a shared vacation entitlement such as a dining or resort reservation. You're still able to make plans with people listed under the "People I Do Not Have Plans With" heading, that heading just means you don't have shared plans with them yet. Any individuals that have "plans managed by me" listed beside their name do not have their own My Disney Experience account and their plans are managed by you. As long as you and your husband's plans are being managed under your account and not the grandparent's account, all is well. If some shifting needs to happen, a Cast Member can help you via live chat on the Walt Disney World website.   

    The fact that the grandparents see your husband's name and ticket information on their account is a great sign that you're connected as Family and Friends in My Disney Experience! In my own account, I can see some of my Family and Friends' tickets, but not all. This has to do with individual privacy settings, which can be changed by clicking "Update" next to a name on your Family and Friends list and selecting share "All My Plans or "Only Our Shared Plans." You'll also want to make sure the box to share Disney PhotoPass photos with the grandparents is checked. In my experience, Grandpa makes the best faces going down Splash Mountain!  

    With everyone connected as Family and Friends in My Disney Experience, one person will be able to make dining reservations, book Genie+ Lightning Lane attractions, and tap in with Disney PhotoPass photographers for the group.  

    I hope you and your family have the best days ever on your upcoming multigenerational Walt Disney World Resort vacation, Andria. Please reach out with any follow-up tech-stions.

    Plan magic; planDisney.
    Jennifer
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Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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