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  • On Apr 16, 2022
    David from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have two iPhones with the same itunes account that share the same Disney Experience account. Can we both be on at 7:00 am and one book a paid individual lightning lane and the other book a genie plus attraction at the same time? Will it work?

    Hiya David,

    Welcome back to planDisney! It means so much to us that you continue to come back and see us for help with planning your Walt Disney World Resort vacations.

    Thank you so much for your question about Genie+ and Individual Lightning Lanes; when Genie+ services were released, it opened up a “whole new world” of possibilities and questions. I had to “dig a little deeper” to find the answer to your question, but I was fortunate to find one. Unfortunately, the Genie+ service system will not allow you to book both a Genie+ reservation and an individual lightning lane at the same time using the same My Disney Experience account. You will likely experience a delay in reserving one, and your reservation will disappear before you can confirm it. It is similar to the previous virtual cue system. My prince charming and I were both trying to secure a spot in the virtual cue for an attraction once using different My Disney Experience accounts and ended up getting booted out of the system and missing out on the virtual cue slots. We learned from a Cast Member later that the system tends to get a tiny bit glitchy involving the duplicate accounts or individuals on the same Family and Friends list. I recommend reserving your first Genie+ selection and then booking your Individual Lightning Lane immediately after. In my experience, the earlier Genie+ selections go first before the Individual Lightning Lanes do. However, ultimately it depends on what your priority attractions are. I also highly recommend having two separate My Disney Experience accounts. It tends to be a lot easier for managing plans overall.

    I hope this answers your question, David. If you need anything else, please come back and see us again.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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