Cinderella Castle 50th Day
  • On Mar 2, 2022
    Priya from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have two disney.go accounts under two different emails and need help MERGING them.How do I merge the two? I called and waited on hold for over an hour to then be passed to another "helpdesk" line with a 2 hour wait. HELP!

    Hi Priya, welcome to planDisney!

    Your Walt Disney World Resort vacation will be here before you know it. You have picked a great time to visit as the EPCOT International Flower and Garden Festival will be in full bloom and the 50th Anniversary Celebration continues to immerse all four parks in a festive, EARidescent glow.   

    The number of Guests answering the call to Walt Disney World Resort during The World's Most Magical Celebration currently appears to be higher than the number of helpful Cast Members answering the calls. I, too, have experienced the lengthy wait times you are describing and understand how frustrating it can be. Unfortunately, the act of merging two My Disney Experience accounts does need to be handled by a Cast Member's magic wand. Your best number to call is the My Disney Experience and MagicBands number, or (407) 939-4357. As a teacher, I most often call in the evenings while doing chores or right at 7:00 a.m. on weekends. 

    If an extended wait time is not feasible before your trip, another option is to visit one of the Guest Relations windows located outside the entrance of each theme park and at Disney Springs. We had to do this recently to merge duplicate My Disney Experience profiles that were accidentally created for my children. The Guest Relations windows outside of the theme parks typically open one hour before park opening. In the meantime, I would continue linking and adding vacation entitlements to the account associated with the e-mail address you plan to continue using for your My Disney Experience account. 

    I regret that my magic wand cannot do more for your specific situation, Priya. Rest assured the Cast Member you connect with will be more than happy to assist you in any way they can. Cast Members are the heart of the magic and I can't wait for you to meet them!

    Choose magic,
    Jennifer

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Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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