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  • On Oct 26, 2022
    Gwendolyn from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have two Disney accounts is there any way to close the old one?

    Hiya, Gwendolyn!

    Welcome to planDisney and thanks so much for dropping by with your question.  While there are so many cool ways to use technology when you visit Walt Disney World Resort, it's definitely possible to have too much of a good thing –– like being stuck with one too many My Disney Experience accounts.  I'm sorry that you're having trouble, but I'm happy to help you troubleshoot the issue to make things a little easier as you plan your next visit to The Most Magical Place on Earth.

    I actually had this same issue several years ago –– while I had originally created a My Disney Experience account with one email address, once I started using that address less and less, I decided to "simplify" things and create an account with a new email address.  Unfortunately, however, since the old address was still tied to my Disney Vacation Club Membership, it just made things more complicated (isn't technology funny that way, sometimes?). The great news, though, is that with a quick call to Guest Services, I was able to merge those two accounts into one, which is what I recommend for you, too.  To do this, you'll want to give the Walt Disney World Website Support Line a call at (407) 939-4357.  Just be sure to have your information for both accounts handy before placing the call to help the Cast Member that you speak with access your accounts and speed things up.

    I hope this helped to answer your question, Gwendolyn, and I really appreciate you visiting planDisney.  If you think of more planning or tech questions as you plan your next Walt Disney World Resort visit, please feel free to drop by again!

    Have a Magical Day,
    Amy

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Meet the Panelist: Amy, Ohio

Hiya, Pals! I’m Amy – a DOLE-whip-loving, power-lifting, communications strategist from Cleveland, Ohio and together with Mr. Incredible, we’re raising our own team of Supers. Most days, you can find me stretching to juggle virtual meetings in the school pick-up line, drink all the coffee, and defeat laundry –– all while dreaming up what adventures we can find on our next Disney Vacation Club vacation! See ya real soon!
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