Mickey and Minnie Statues in Front of Fireworks
  • On Jun 17, 2023
    Maho from JP-13 Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have two 5-Day Theme Park Ticket,Valid: Sun, Jul 9, 2023 – Mon, Jul 17, 2023, but my husband got injured yesterday, so I won't be able to go that day and don't know when I'll be able to make a trip to WDW. I'd like to help in Japanese.

    こんにちは、いらっしゃい, Maho. I know having to change plans for any vacation is very difficult and especially difficult when you are excited to visit Walt Disney World Resort in Orlando, Florida.

    While I do not speak Japanese, yet, I know that when a Guest is unable to visit during their valid ticket window they may reschedule the ticket window for a later date as long as the ticket has not been used. If you have downloaded the My Disney Experience app then you may change your ticket dates there as well. While there is no Walt Disney World Resort Orlando Japanese telephone number I do have an email address (ticket.usage@DisneyWorld.com) that should help you. You may also call the company you purchased the tickets through for assistance.

    In your email please provide them the following information in English:

    • Your name
    • Name of the person who purchased the tickets
    • Date of purchase and through what website 
    • Form of payment used
    • Explain the situation about your husband's injury and ask what are your options. 
    • Request a person who speaks Japanese to reply to you.
    You may also call 407-939-5277 and request to speak with someone in Japanese.

    Maho, thank you for allowing me to help you. I hope that your husband's injury heals very quickly and you are able to make it to Walt Disney World Resort Orlando in the near future.


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Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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