• On Jun 13, 2021
    Max from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have two 3 day passes that exipired due to COVID and the park being closed. How do I use them?

    Hi there, Max. Thanks for turning to planDisney for help with your tickets. Let’s see if we can get you all squared away!

    For starters, it might be helpful for you to read through the current cancellation, modification and refund policy as you explore your options. 

    It sounds like your tickets are wholly unused, meaning that you were never able to use them at all, even to enter the park for a single day. If that’s the case, the great news is that you can apply the value of those tickets to new tickets with a new expiration date.  In order to get that modification processed, you’ll need to call the Disney Reservations Center at the number for Existing Tickets. The Cast Member you speak with should be able to help.

    Once you have your new tickets set up, you’re going to want to make theme park reservations as soon as you decide when you’ll visit. Because capacity is limited, at this time, both a ticket and a reservation are required for entry.

    I hope that helps, Max. Have a great time!
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Meet the Panelist: Darcie, Alabama

Given your inclination to plan a magical trip, I can already tell we have a lot in common. I'm Darcie, and my friends would be the first to tell you that Disney trip planning (especially dining!) is my love language. Of course, the vacations my family enjoys today look much different than they did when our kids were little, but while some of our favorite activities have evolved, Disney destinations still top our travel wish lists. Let's work together to plan a downright dreamy vacation for your family! Learn More About Darcie

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