Family in front of Cinderella Castle
  • On Mar 30, 2022
    Kayla from WI Asked

    I have a two day park hopper pass with genie+ that will not be used as the person is no longer going. What can I do?

    Hi Kayla, and welcome to planDisney!

    I am so sorry to hear that someone in your travel party cannot utilize the available theme park ticket when you visit Walt Disney World Resort.

    I know that it can be a disappointment, especially when you are unsure what will happen with the theme park ticket. The good news is that as long as the ticket is unused, the value of the ticket is still valid. So the amount paid for the ticket can be used to purchase another theme park ticket in the future for that individual. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. If the cost is more than the actual purchase price, they may have to pay an additional fee. Another option could be to have someone else go in that person's place and reassign the unused ticket to that person. To reassign the ticket, you will need to go to the "My Reservations" section of your My Disney Experience account, select the ticket you wish to reassign, and proceed through the process. 

    Please return should you have additional questions; we are here to help.

    Have a magical time!

    Raquel
thumbnail image for Raquel

Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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