Sleeping Beauty Castle
  • On Sep 27, 2022
    Maura from Wexford Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. We have two comlimentary tickets we would like to use on Saturday 01.10.22. On the disney webiste the date are available but when I go in to register to complinentary tickets the date is not available to select. Please help.

    Hiya, Maura!

    Welcome to planDisney!

    This is a great question. It sounds like you might already be at Mickey's house if you're intending on visiting Disneyland Park or Disney California Adventure Park this weekend! Your best bet would be to visit the ticket booths in person today, Friday the 30th, to see if they can help assist with this type of ticket transformation. These windows are open until the last park closes tonight, which will be at midnight. I sadly don't have the proper Magic Mirror to see inside your My Disneyland Account nor can I pull up the passes you have, but they will be able to assist with whatever ticket-related questions you have. 

    These Cast Members can absolutely help reissue your passes. (Most tickets do have expiration dates; this is so the computer system only has to keep up with the terms and conditions of just a few types of tickets per yEAR and not every ticket ever issued in the history of the parks) However, one other problem you might run into is needing Park Pass Reservations. Park Pass Reservations are a pretty new introduction that notates which theme park you plan to play in and on which day. Park Pass Reservations tend to book up solid in the months and weeks leading to each Disney Day, but if you plead your case at the ticket booths or at Guest Relations about these being complimentary tickets that were unable to be loaded into the system, they might be able to make a bit of magic happen. (The Guest Relations window is to the left of the Disney California Adventure Park turnstile entrances.) 

    Again I'm so sorry for this bit of ticket trouble you've encountered, Maura. I do hope that everything gets sorted out and that you'll be able to enjoy a few Disney days while you're in town! Be sure to follow the official planDisney Panel Instagram account where we're sharing all kinds of tips and tricks. And if you have any more Disneyland Resort planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

Related Video

  • thumbnail image for 5 Tips for Making the Most of your Disneyland Resort Vacation

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.